Cancellation and Refund Policy

Last updated: June 13, 2026

Before Confirmation

An enquiry can be changed or withdrawn before the hotel confirms booking terms and payment conditions.

After Confirmation

Cancellation, date-change and refund eligibility depend on the confirmed tariff, season, package, payment status and notice period. Guests should request written cancellation terms before paying any advance.

No-Show and Late Arrival

No-show, late arrival and early departure rules should be confirmed in writing for each booking. Festival, wedding and group bookings may have stricter terms.

Refund Method and Timeline

Approved refunds are normally processed through the original or mutually agreed payment method. Bank, gateway or administrative delays may apply.

Event Bookings

Banquet and wedding cancellations may depend on date blocking, catering preparation, vendor commitments and decoration arrangements. Confirm event refund terms before paying advance.